New to Yourkeys and got questions? Hopefully, we can answer them below!

If you already have a Yourkeys account, you can call or email our customer support team.

Email: support@yourkeys.com

Phone:  +442080882311

Customer Support Opening Times:

Mon-Fri - 8:30am - 6pm (BST)

1. What Is Yourkeys?

Yourkeys is the brainchild of our Chief Product Officer, Riccardo Dawson, who has a burning desire to improve the house buying process from end-to-end. Riccardo has assembled a handful of highly skilled individuals with an expertise in digital platforms and in-house development. Meet the team on our About Us page - and try not to laugh at the headshots…☺

2. Is Yourkeys an estate agent?

No, definitely not. Yourkeys is a platform which allows developers of new build houses to advertise their properties online without having to go through an estate agents. Home buyers can purchase directly from developers using our magical online portal.

3. How can we make your life easier?

To put it simply, we cut out the middle man. The Yourkeys platform is specifically designed to give you a complete overview of the purchasing process from start to finish directly from your dashboard. You’ll have access to detailed information about the properties you are interested in as well as direct contact with developers, conveyancers and mortgage lenders.

4. Can Yourkeys value my property?

No sorry, we’re not an estate agent. We sell properties for new build developers only. However, you will have direct contact with property developers on the Yourkeys platform and should be able to arrange to send an independent evaluator over with them.

5. Can Yourkeys give me legal advice?

Unfortunately, no. Legal advice is beyond our remit we’re afraid, but we do give you the opportunity to appoint one of our recommended conveyancers (solicitors) through our platform. They will take care of all the legalities for you and will be able to guide you through your purchase.

6. Can you provide me with a mortgage?

We can if you want us to! Yourkeys mortgage service is a ‘whole of market’ mortgage broker that is designed to find the best deal on the market. You are not obliged to use our mortgage service by signing up to the Yourkeys platform, but it is the stress-free solution that enables you to purchase the home of your dreams without the hassle of dealing directly with mortgage lenders.

7. How does Yourkeys make money?

Yourkeys is paid by the developers who use our platform to showcase their properties. Home buyers do not pay us anything - although you could pay us in kindness by leaving a positive review about us and the professionals you worked with on our platform!

8. Will I meet anyone face-to-face?

You can if you prefer - and you’ll still get all the great benefits of using Yourkeys! However, why waste time organising a meeting and sitting in a showroom with a salesperson making the decisions for you? The beauty of Yourkeys is that you can make all the decisions yourself, with a cuppa and a biscuit to hand, in the comfort of your own home. With the Yourkeys business model, there’s no need to meet anybody face-to-face, so unless you really feel more comfortable dealing with developers and conveyancers in person, take advantage of our digital platform and enjoy your chocolate hobnobs.

9. How do I create an account?

Creating an account with us is very simple. Just click 'Sign up' in the top right-hand corner of the screen.

10. How do I sign in?

All you need is your email and password you signed up with, and enter it on the login page. That's it -  you’re in!

11. Forgot my username?

Your username is the email address you registered with (Tip: Search Yourkeys on your email inbox 😉)

12. Forgot your password?

Don’t worry, we’ve all been there and it's simple to reset. Go to the login page and under the big login button, click where it says 'Forgot Password?', and drop in the email address you registered with. Within seconds you’ll receive an email from us, follow the steps in the email, and HEY PRESTO, you're good to go!

13. How do I search for properties to buy?

You can use our advanced filters to find the development, location and home of your dreams.

14. What is 'Help To Buy'?

With a Help to Buy: Equity Loan, the Government lends you up to 20% of the cost of your newly built home, so you’ll only need a 5% cash deposit and a 75% mortgage to make up the rest.

You won’t be charged loan fees on the 20% loan for the first five years of owning your home.

Buying in London?

The London Help to Buy scheme could help you realise the dream of owning your own home in the capital. When you put down as little as a 5% deposit on a newly built home, you can get a Government equity loan – for up to 40% of the purchase price.

15. What is 'Shared Ownership'?

If you can't quite afford the mortgage on 100% of a home, Help to Buy: Shared Ownership offers you the chance to buy a share of your home (between 25% and 75% of the home's value) and pay rent on the remaining share. Later on, once you can afford to, you are able to purchase a larger percentage or the property.

You are able to purchase a property through Help to Buy: Shared Ownership in England if:

  • Your household income is less than £90,000 within London or £80,000 outer London
  • You are a first-time buyer, a former homeowner that can't afford to purchase the whole property, or are an existing owner of a shared ownership property looking to move

With Help to Buy: Shared Ownership, you can buy a new build property or an existing property through a resale programme from a housing association. You'll be required to take out a mortgage to pay for your share of the property purchase price or fund this through savings. Properties purchased through the Help to Buy: Shared Ownership scheme are always leasehold.

16. How accurate is the information provided?

The information you see on the screen is provided directly from the developer so it should be very accurate. In fact, we expect it is probably more accurate than other online property sellers.

17. How do I contact a developer?

Contacting a developer is pretty straightforward. All you do is click on the developer’s logo and their contact information will appear. You can then use the contact sheet provided to contact them directly.

18. Can I pay a deposit online?

Yes. When you sign the reservation agreement, you can pay your reservation fee online through our highly secure payment portal.

19. Do you store my card details?

No, we don’t store your payment details in-house, nor do we share them with anybody else. For more information about how we store information, take a look at our privacy policy.


20. Do you share my personal details with third parties?

Your personal details are only shared with professionals you have signed a contract with through the Yourkeys platform, i.e. developers, conveyancers and the mortgage lender if you select to use Yourkeys mortgage service. All entities are checked for GDPR compliance and are therefore not entitled to share any of your data with third parties.

21. Is the information on the developments accurate?

The information comes directly from the developers and we have strict measures to ensure the information provided by them is 100% accurate. However, Yourkeys does not physically inspect the properties advertised on our platform and any inaccuracy or misleading information is the liability of the developers.

22. Can I save properties I'm interested in to save me searching them each time?

Sure you can! All you have to do is add the property you like as a favourite and it will be stored in your favourites list.

23. Can I see what incentives and price other buyers paid for a property in the same development?

Due to data protection laws, we cannot share this information with other users. However, you are free to propose a price to the developers and select the incentives which meet your needs. Your offer will be sent to the developer who will either choose to accept the offer, reject it or send a counter offer.

24. What are searches?

Conveyancing searches are an integral part of the home buying process and should be seen as a 'must have' rather than 'do I need?’. The water/environmental companies and local councils store information about the property and the land on which it is built. Obtaining property searches is a legal obligation because they can identify potential issues that neither your seller nor their conveyancing solicitors might know about.

25. What are surveys?

A HomeBuyer Report is the middle level of inspection carried out by a buyer when purchasing a property. The work is undertaken by a RICS (Royal Institution of Chartered Surveyors) Surveyor so you can be assured a thorough check is undertaken. The other types of survey are a mortgage valuation, condition report and Building Survey.

26. What is Exchange of Contracts?

Exchanging contracts is the pivotal moment in the conveyancing process. Once your solicitor has exchanged contracts with the seller's solicitors you will be contractually bound to buy the property, and the developer is contractually bound to sell to you. If either party pulls out of the purchasing process after contracts have been exchanged, the other party can legally sue for breach of contract.

27. What is Legal Completion?

On the day of completion, the buyer's solicitor will send the balance of the purchase price (as 10% deposit is normally paid on exchange of contracts) to the seller's solicitor. Once received, the seller's solicitor releases the keys to the buyer.

28. As a developer, how do we use the Yourkeys platform?

The Yourkeys platform is very simple to use. After creating an account with us, we will contact you and take all of your development and unit information and turn it into a beautiful listing on our platform. You will have access to the dashboard where you will have complete oversight and control of the sales process for each buyer. You will also have the opportunity to invite conveyancers you trust to join the Yourkeys family. The dashboard is intuitively designed and you will quickly get to grips with it once you get started.

29. How many properties can we list?

There is no minimum or maximum, so that is entirely up to you. If you need any assistance, our content management team are always on hand to upload information for you.

30. How can we review a sale?

You can review all the developments you have uploaded directly from your dashboard at every stage of the buying journey.

31. What percentage will be charged per listing?

We charge a set fee per unit per development, drop us an email at sales@yourkeys.com to find out more. We think you will be pleasantly surprised?

32. How do we go about putting our properties on Yourkeys?

We want to make the Yourkeys platform as convenient and enjoyable for you as possible, so have assembled a team of helpers to assist you. You can contact one of our friendly sales team at sales@yourkeys.com and they will happily help you to get your developments set up on the Yourkeys platform.

33. Will units be removed from 'availability' once sold?

Yes, indeed. Once a unit in your development has been reserved, an automated email is sent to everyone that has placed an offer on the property informing them that the unit is no longer available. The units profile will automatically appear as sold on the development’s page as well.

34. Can the listing of a property be set to remove automatically once marked as sold?

We don’t remove the listing, but we will mark it as sold, this allows other buyers to identify how many units are still available for sale, on that given development. On your dashboard, this is clearly shown with a chart and can be seen in the downloaded report.

35. Can I control which units are shown as available on the platform?

Yes, of course, you have total control of the properties you advertise on the Yourkeys platform and can choose whether to show them as available or hidden directly from your dashboard.

36. Conveyancers - How do I accept a new instruction?

Please watch this quick explainer video to show you how

37. Conveyancers - How to assign instructions to other members of your team?

Please watch this quick explainer video to show you how

38. Buyer - How to customise a property?

Please watch this quick explainer video to show you how

39. Conveyancers - How to switch between buyer and developer clients?

Please watch this quick explainer video to show you how

40. Developer - How to create reports?

Please watch this quick explainer video to show you how

41. Buyer - How to submit an offer?

Please watch this quick explainer video to show you how

42. Conveyancer - How to contact a buyer?

Please watch this quick explainer video to show you how

43. Conveyancer - How to issue draft contracts?

Please watch this quick explainer video to show you how

44. Conveyancers - How to raise and settle enquiries?

Please watch this quick explainer video to show you

45. Conveyancers - How to send contracts to your buyer client?

Please watch this quick explainer video to show you how

46. Developer - How to accept/reject an offer?

Please watch this quick explainer video to show you how

47. Developer - How to submit development updates?

Please watch this quick explainer video to show you how

48. Developer - How to view the status of a purchase?

Please watch this quick explainer video to show you how

49. Yourkeys - Developer - Add new sale

Please watch this quick explainer video to show you how

Couldn't find the answer? Please contact the Yourkeys customer service team
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